Centenary: Union Bank promises customer-focused service delivery

By Sunday Ani

The Chief Executive Officer (CEO) of Union Bank Nigeria Plc, Mr. Emeka Emuwa, has promised that apart from providing simpler and smarter solutions for its customers, the bank would continue to support and focus on social innovation as well as look at how technology could be used to solve common problems in the society.

He made the promise yesterday at the corporate headquarters of the bank in Lagos during a press conference to kick-start the official celebration of the bank’s 100 years of existence. He described the feat as an incredible milestone filled with invaluable experiences, which would form the bedrock of the bank’s operation as it begins a new journey into another 100 years and beyond.

He said, “100 years is an incredible milestone. We take pride in the fact that we are 100. If you weathered 100 years, certainly you would have expectedly learnt a lot. The important thing for us is to use the experiences to go forth into the next 100 years and beyond.”

He said the three principle pillars that would guide the bank as it starts its journey into the next 100 years, include to celebrate, impact and to lead.

He said: “We will celebrate our achievements. We will celebrate our employees past, present and future. We will celebrate our customers because without them, we do not exist. We will celebrate our shareholders who continue to believe in everything we are doing.

“We will seek to impact our environment. We believe that if private institutions together with individuals come together and find ways to impact our various societies, then in a very sustainable manner, we can tackle social problems. So, it is not just about going out there to make money.”

Yes, our intention is to make money but it is also our intention to impact the society. We will support the communities in which we operate and that we intend to continue to do because there are real economic benefits not just for the bank but also for environment and societies.

“And we will lead into the future. For us, leadership means that you don’t get complacent because the world is changing fast. We are learning and that is why it is not 100 years of history rather it is 100 years of learning. What we did yesterday, we learn from it and use that for today and tomorrow. So, we will use what we have learnt in the last 100 years to celebrate, impact and lead.”

He also stated the bank’s determination to collaborate with other organisations to support ideas that would engender development and good life in the society. “In the course of the year, one of the things you should expect to see is that we will be announcing a partnership with one of Nigeria’s leading innovation apps and through this partnership we will collaborate to explore new ideas and help to fund and support new ideas across the country. We will continue to support and focus on social innovation and look at ways in which technology can be used to solve common problems,” he said

Assuring customers of better banking services, he said, “we will continue to challenge ourselves to provide simpler and smarter solutions for our customers. We will use the experiences of the past 100 years to serve our customers in much better, simpler and smarter ways as we journey into the next 100 years. We will continue to sustain our relationship with our customers and shareholders.”

He commended the media for their support over the years and pleaded for more support. He said: “I trust that the press will continue to stay and work beside us as we march into the next 100 years.”

Also speaking, the Chairman of Union Bank, Mr. Cyril Odu, described the celebration as iconic and expressed happiness for being a member of the Union Bank family. He thanked the management and customers of the bank whose collective efforts were responsible for the celebration.

While cutting the anniversary cake, Mrs. Nike Akande, who is a non-executive director of the bank, thanked everybody who has been part of the bank over the past 100 years and promised that the bank would lead and become the most successful bank in Nigeria.

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